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![Cover for Davida Amsden · SPC Simplified for Services: Practical tools for continuous quality improvement (Taschenbuch) [Softcover reprint of the original 1st ed. 1991 edition] (1991)](https://imusic.b-cdn.net/images/item/original/402/9780412447402.jpg?davida-amsden-1991-spc-simplified-for-services-practical-tools-for-continuous-quality-improvement-taschenbuch&class=scaled&v=1481569667)