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![Cover for Philipp Klaus · Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies (Taschenbuch) [1st ed. 2015 edition] (2015)](https://imusic.b-cdn.net/images/item/original/340/9781349477340.jpg?philipp-klaus-2015-measuring-customer-experience-how-to-develop-and-execute-the-most-profitable-customer-experience-strategies-taschenbuch&class=scaled&v=1556883983)
