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![Cover for Stefanie Paluch · Remote Service Technology Perception and Its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting - Applied Marketing Science / Angewandte Marketingforschung (Taschenbuch) [2012 edition] (2011)](https://imusic.b-cdn.net/images/item/original/009/9783834931009.jpg?stefanie-paluch-2011-remote-service-technology-perception-and-its-impact-on-customer-provider-relationships-an-empirical-exploratory-study-in-a-b-to-b-setting-applied-marketing-science-angewandte-marketingforschung-taschenbuch&class=scaled&v=1408610698)