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![Cover for Stephen Deery · Call Centres and Human Resource Management: A Cross-National Perspective (Gebundenes Buch) [2004 edition] (2003)](https://imusic.b-cdn.net/images/item/original/043/9781403913043.jpg?stephen-deery-2003-call-centres-and-human-resource-management-a-cross-national-perspective-gebundenes-buch&class=scaled&v=1565596637)