Knowledge Management and Drivers of Innovation in Services Industries - Patricia Ordoñez De Pablos - Bücher - IGI Global - 9781466609488 - 30. April 2012
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Knowledge Management and Drivers of Innovation in Services Industries 1. Ausgabe

Patricia Ordoñez De Pablos

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Knowledge Management and Drivers of Innovation in Services Industries 1. Ausgabe

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand.

Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Medien Bücher     Gebundenes Buch   (Buch mit hartem Rücken und steifem Einband)
Erscheinungsdatum 30. April 2012
ISBN13 9781466609488
Verlag IGI Global
Seitenanzahl 349
Maße 216 × 279 × 21 mm   ·   1,10 kg
Sprache Englisch  
Mitwirkende Miltiadis D. Lytras
Mitwirkende Patricia Ordoñez de Pablos

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