Our New Remote Reality

Futureproof Your Business NowThe COVID-19 crisis has made it more important than ever to understand customer attitudes and expectations and adapt your business to them. This book details some of the sweeping shifts and changes that the coronavirus has brought to customers and their business providers. It prescribes concrete action points and capabilities that can help business leaders remotely and easily manage customer relationships during these strange times to ensure they not only survive but thrive -- both now and after the pandemic fades away. Lean on Others. Learn from Them. Then Lift them Up. As governments, medical professionals, businesses, families and consumers scramble to adapt to lockdowns that still have no clear end in sight, we need solutions. We need the clarity of leadership to separate hysteria from reality, and understand what needs to be done -- in other words, we need playbooks for swift decisive action. This book is a timely and actionable guide that will empower executives like you to make sense of this new reality. What will you learn from this book?- How to identify timely business challenges that you must overcome now.- The actions that top enterprise business leaders are implementing now to ensure they come out on top post-pandemic.- How to quickly implement those strategies into your business to manage both your customers and your business remotely.- How to future-proof your business for a remote-first reality. WHAT'S INSIDEChanges the coronavirus has brought to customers and their business providersConsumers' new business expectations by industryWhy digital transformation must prioritize customer interactionsThe ingredients for successful remote customer interactionsEssential capabilities for remotely managing customer relationshipsCase studies from top executives who have gone remoteHow to lead a remote businessHow the actions you take now will secure your future as a businessAnd more Who should read this book?CEOs, VPs and Senior ExecutivesLearn how to protect your business from the impact of the pandemicDiscover best practice to keep your customers and staff safe while ensuring maximum productivityLearn which digital transformation projects to prioritizeCTOs and Senior Technical TeamsUnderstand how to quickly implement solutions which fit into your existing business systemsDiscover why some solutions will need to be fast-tracked to ensure business continuityEnable the company to work with remote customers within 48 hours with minimal technological disruptionBusiness OwnersLearn how to ensure business continuity when staff and customers are based at homeDiscover the actions you can take now to secure your business during the pandemic and beyondCX Professionals & Call Center ManagersLearn how to ensure all remote customer interactions remain secure and compliant with WFH agentsDiscover how to maintain exceptional customer experiences when your customers need you mostLearn how to increase conversion rates and decrease call times despite the pandemic