The Complete Guide to Conflict Resolution in the Workplace - Robert R. Albright - Bücher - AMACOM - 9780814417188 - 13. Mai 2002
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The Complete Guide to Conflict Resolution in the Workplace

Robert R. Albright

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The Complete Guide to Conflict Resolution in the Workplace

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.

Medien Bücher     Taschenbuch   (Buch mit Softcover und geklebtem Rücken)
Erscheinungsdatum 13. Mai 2002
ISBN13 9780814417188
Verlag AMACOM
Seitenanzahl 368
Maße 178 × 254 × 19 mm   ·   612 g
Sprache Englisch