How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy 2 Revised edition

How do you deal with high-maintenance parents who never seem happy with the job you are doing? Emotionally charged, often disgruntled, and occasionally abusive parents-sound familiar? The second edition of McEwan's best-selling classic will help you manage your most difficult audience, adding several features and examples that will give you the confidence and skills you need to handle such situations, including: Over two dozen strategies-enhanced and updated-to defuse emotionally charged parentsAn updated, easy-to-administer healthy school checklistFifty ways to build parental support for your schoolTen goals-at-a-glance to help keep your school-community relations on targetA built-in facilitator's guide