What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service - Richard S. Gallagher - Bücher - AMACOM - 9780814416792 - 12. Juni 2008
Bei Nichtübereinstimmung von Cover und Titel gilt der Titel

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

Richard S. Gallagher

Preis
€ 17,99

Bestellware

Lieferdatum: ca. 19. Jun - 1. Jul
Zu deiner iMusic Wunschliste hinzufügen

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.

Medien Bücher     Taschenbuch   (Buch mit Softcover und geklebtem Rücken)
Erscheinungsdatum 12. Juni 2008
ISBN13 9780814416792
Verlag AMACOM
Seitenanzahl 128
Maße 127 × 203 × 7 mm   ·   131 g
Sprache Englisch  

Alle anzeigen

Weitere Titel von Richard S. Gallagher